What is Wrong with Amazon’s Customer Service?

Getting the company to address a problem with their software remains an ongoing nightmare

Update, November 20, 2024: The situation described below has been resolved. Yes, I took on Amazon, a global behemoth, and won, but I had zero help from customer service. The problem was resolved because I managed to find an Amazon forum on which I could register my complaint, and it was there that an Amazon developer saw my complaint and acted on it. Spoiler alert: Amazon added an individual option to the drop-down menu, which is exactly what I asked for because it was needed. It took Amazon three months to correct the problem. In all fairness, I suppose it would make sense that a software fix with a global reach would some time to be developed.

So why keep this post up at Medium when the situation has been fixed? Because Amazon’s customer service remains appalling, and I want people to see my letter of September 8 to understand just how bad a large company’s customer service can be. Don’t get me started on Verizon.

September 8, 2024

Dear Amazon,

I’ve been selling stuff on Amazon for more than twenty years, but last month my Seller Account was frozen on pain of being “inactive.” Inactive? How is that my problem? I have…