What is Wrong with Amazon’s Customer Service?

Getting the company to address a problem with their software remains an ongoing nightmare

September 8, 2024

Dear Amazon,

I’ve been selling stuff on Amazon for more than twenty years, but last month my Seller Account was frozen on pain of being “inactive.” Inactive? How is that my problem? I have no control over who will find me and buy anything I’m selling. Sometimes I’ve gone months without selling something, but now you’re telling me you need to verify my information to reactivate my seller account? Why? You already know where I live and you already have my bank information.

But let’s say you’ve established some new security procedures and that because of these new guardrails you’re asking everyone with a seller account to reverify their personal information. Okay, let’s do it.

When I go to the necessary page, I’m confronted with this:

A business location? I don’t have a business. Some people have set up formal businesses on Amazon, but I’m just a guy who occasionally wants to get rid of stuff. The activity on my…